Defective product
The supplied product has a defect reported within 48 hours of pickup or delivery.
Customer support · order issues
Returns & Exchanges Policy
Our packaging supplies return policy covers products that are defective, damaged upon receipt, or supplied incorrectly. Report an eligible issue within 48 hours of pickup or delivery with the order details and clear photos.
Start here
Is the Order Eligible?
All sales are final unless the supplied product falls into one of the eligible issue categories below. Every request remains subject to inspection and approval.
May be eligible
Report these issues
Damaged upon receipt
The product was damaged when it was picked up or delivered and the issue is reported within 48 hours.
Incorrect item supplied
The item received does not match the item supplied on the order.
Not eligible
Final-sale situations
- Change of mind
- Wrong size selected by the customer
- Over-ordering
- Products no longer needed
Correctly supplied products are not returnable simply because they are unopened or unused.
Build a complete claim
How to Report an Issue
Send enough information for the team to identify the order and understand the problem without avoidable back-and-forth.
Open the contact page- 01
Report within 48 hours
Contact Packaging Shop within 48 hours of pickup or delivery.
- 02
Identify the order
Include the order number and a clear description of what is wrong.
- 03
Attach clear photos
Show the item, the issue, and the product label or packaging where available.
- 04
Wait for review
Returns, exchanges, and refunds depend on inspection and approval. Do not assume a claim is approved when it is submitted.
After review
Inspection Comes Before the Outcome
Submitting an issue does not automatically approve a return, exchange, or refund. The item and request must meet the conditions in this policy.
- Return or exchange
- Available only after the reported issue and item have been reviewed and approved.
- Approved refund
- Processed to the original payment method after the returned item has been inspected and approved.
- Request denied
- Packaging Shop may deny a request that does not meet the policy conditions.
Prevent the wrong order
Check the Details Before Checkout
Returns are not available for wrong-size selection or over-ordering. Review dimensions, material, colour, intended use, and the displayed bundle, pack, or case quantity before paying.
Ask for Product GuidanceReturns FAQ
Common Policy Questions
Quick answers about excess supplies, damaged orders, incorrect items, sizing mistakes, and approved refunds.
Can I return unused boxes or packaging supplies if I ordered too many?
No. Returns and exchanges are not accepted for over-ordering, change of mind, or products that are no longer needed. Contact the team before ordering if you are unsure about size or quantity.
What if my order is damaged?
Report the issue within 48 hours of pickup or delivery. Include the order number, a description of the damage, and clear photos of the item and relevant labels or packaging.
What if I received the wrong item?
An incorrectly supplied item may be eligible for a return or exchange. Report it within 48 hours with the order number, a description, and clear photos of the item and label.
What if I selected the wrong size?
A correctly supplied product may not be eligible for return when the wrong size was selected. Contact Packaging Shop before ordering if you need help comparing dimensions or displayed quantities.
How are approved refunds processed?
After the returned item is inspected and approved, an approved refund is processed to the original payment method. Packaging Shop may deny a request that does not meet the policy conditions.
Need help now?
Send the Order Details and Photos.
Report an eligible issue within 48 hours, or contact the team before ordering if product size or quantity is uncertain.
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