Delivery & Shipping Policy

Do you offer delivery or shipping?

Yes. We currently offer shipping and delivery within the Greater Toronto Area only.

At this time, we do not offer standard shipping across all of Canada.

How are orders delivered?

Orders may be delivered using our own delivery vehicles or third-party courier services.

Because packaging products can be bulky, the best delivery option may vary from order to order.

• Order size
• Product weight
• Product dimensions
• Delivery address
• Availability of delivery service in your area

Do you offer free shipping?

Yes. Free shipping is available on eligible GTA orders of $1,000 or more before tax.

Eligibility may depend on the delivery address and order details.

Should I choose Ship to Me or Deliver to Me?

Ship to Me is often the more economical choice for smaller orders, while Deliver to Me may offer better value for larger orders.

Compare both rates at checkout before placing your order.

How are delivery fees calculated?

For orders under $1,000 before tax, shipping and delivery fees are calculated at checkout.

Packaging supplies can be bulky even when they are not very heavy, so delivery cost may be affected by the space the order takes up.

• Distance
• Order size
• Product weight
• Number of bundles, rolls, or cases
• Courier or delivery requirements

How long does delivery take?

Most in-stock orders are delivered within 1 to 3 business days.

You will receive an email notification in advance with delivery arrangement details.

Delivery timelines are estimates and may vary. We do not offer guaranteed delivery time slots.

• Product availability
• Traffic
• Weather
• Courier delays
• Delivery route availability
• Order size or weight

Can I request a delivery time change?

If you receive a delivery notification email and need to request a change, please contact us as soon as possible.

Phone: 437-688-3777

Email: customer.service@packagingshop.ca

We will do our best to help, but delivery time changes are not guaranteed.

Do you guarantee exact delivery time slots?

No. We do not offer guaranteed delivery time slots.

Delivery timing may depend on the delivery route, traffic, weather, courier schedule, and other factors outside our control.

What happens if delivery fails?

Customers are responsible for making sure someone is available to receive the order.

Delivery fees are non-refundable for failed delivery attempts caused by customer-side delivery issues.

• Incorrect address information
• No recipient available at the time of delivery
• Inability to access the delivery location
• Building, unit, buzzer, loading dock, or security access issues
• Customer not responding to delivery communication