Frequently Asked Questions

Browse the catalog, open the relevant product page, review the product details and displayed quantity, add the item to your cart, and complete checkout online.

Individual boxes are not sold separately unless a product listing clearly says otherwise. Order the bundle, pack, or case quantity displayed on the product page.

Contact Packaging Shop as soon as possible with the order number and requested change. Whether a change can be made depends on the order status and is not guaranteed.

Confirmed orders can be collected in North York, Mississauga, or Scarborough. North York also offers in-store shopping. Mississauga and Scarborough are warehouse pickup locations for paid online orders and do not offer in-store shopping.

No. An order receipt does not mean the order is ready. Wait for the separate pickup confirmation with the location and collection instructions before travelling.

Bring the confirmation email, order number, or proof of purchase. Make sure the vehicle has enough room for the complete order, particularly large box bundles and other bulky supplies.

Another person may collect the order if they have the order confirmation or order number. Contact the team in advance if the pickup instructions need to be clarified.

Packaging Shop currently documents shipping and delivery within the Greater Toronto Area. Eligibility depends on the destination and order details; contact the team with the city and postal code when coverage is uncertain.

The current delivery policy covers the Greater Toronto Area rather than Canada-wide shipping. Confirm the destination with the team before ordering if the address is outside the listed GTA service areas.

Boxes, rolls, and bundles can occupy substantial vehicle or carrier space even when they are not especially heavy. Checkout rates can reflect dimensions, weight, bundle count, distance, and delivery requirements.

The better option depends on the order and address. Compare the available rates at checkout before placing the order rather than assuming one method will always cost less.

Measure the item’s length, width, and height, then allow room for the protection you plan to add. Compare those measurements with the dimensions shown in the corrugated box catalog.

Product pages display the offered bundle, pack, or case quantity. Review that quantity before checkout because the price and order selection apply to the displayed unit.

Dimensions may be listed in inches, centimetres, or both. Read the written product details carefully and confirm that the measurements match the intended use before ordering.

Photos help show the general product appearance, but colour or texture may vary. Use the written product name, dimensions, quantity, and specifications when comparing options.

Check the product dimensions, displayed quantity, material or format described, intended use, contact information, destination, and the applicable pickup or delivery instructions.

Contact Packaging Shop before ordering. Share what you are packing, its dimensions and weight, the required quantity, protection needs, and whether pickup or delivery is preferred.

Correctly supplied products are not eligible for return because of a sizing mistake, over-ordering, change of mind, or products no longer being needed. Check the return conditions before ordering.